Do you spend a lot of time transforming an idea into a product?
Developers, designers, marketers – all of them have a common goal – sell a product/service. Afterward, you start chasing new clients and forget about existing ones. It won’t work this way because your current clients bring you more profit than new ones. We will talk about service importance, how to showcase emotional services, how to retain users, what are the main trends: AI vs. Human.
CEO and Partner at SupportYourApp, outsourcing customer, and technical support. More than 8 years she has been advising IT company on how to build a perfect relationship with users. Among SupportYourApp’s clients, there are successful Software, Hardware and SaaS companies in 17 counties.
Company: «SupportYourApp», USA